Warranty
Gamertech PC’s come with a 3 year warranty as standard. This warranty covers parts and labour. Gamertechs warranty is on-site, which means that a Gamertech engineer will come to your premises and fix your PC. If components need to be replaced, they will bring advanced replacement components so that your PC has the smallest amount of downtime possible.
Gamertech also offers an upgrade to 5 year warranty which extends the labour and on-site portion of your warranty to 5 years, but not parts. Parts is always 3 years no matter which warranty you have. Costs of warranty upgrades are quoted at time of build/purchase.
Gamertech offers a lifetime service warranty with regards to only phone support and troubleshooting. This means that should your PC develop a fault past the 3 or 5 year term, we will still help you to diagnose what the problem may be.
Please see below for a summary of our warranty. Please also see our T&Cs for full details.
| Warranty name | Cost | Parts term | On-site servicing | Labour term | Phone support/troubleshooting |
|---|---|---|---|---|---|
| Gamertech 3 year warranty | Free | 3 | 3 | 3 | Lifetime |
| Gamertech 5 year warranty | £105.00 | 3 | 5 | 5 | Lifetime |
Refunds
The way you originally paid for the product determines how we refund you.
If you return a Product that does not qualify for return under these terms or if you do not provide proof of purchase, we may be unable to process a refund. Please ensure that you provide us with your receipt, despatch note or order confirmation.
If you paid by credit or debit card, we shall refund the same card originally used to place and pay for the order.
If you paid online using PayPal, Apple Pay, or another electronic payment system then we refund that account as soon as possible (usually straight away unless the Product needs to be inspected).
We only process refunds after the Product has been inspected carefully by one of our specialists. This can take up to 14 days.
It can take an additional 14 days (but usually sooner) for the money to be returned into your bank account.
Waste Electronic and Electrical Equipment Regulations 2013
The Waste Electronic and Electrical Equipment Regulations 2013 provide that suppliers of equipment to Consumers must allow their customers to return any electronic or electrical product when you buy a replacement product for similar use.
If you wish to take advantage of this service, you must return your waste product within 28 days of buying your new one. You must pay the carriage cost to us.
Warranties
Your Product may be sold with an Extended Warranty. Please see our website for information about what an Extended Warranty covers.
Neither being offered nor claiming under an Extended Warranty affects your statutory rights as a consumer.
Remote support (given by telephone or email) is provided under an Extended Warranty directly by Gamertech.
If Gamertech cannot resolve your problem through remote support, we may recommend that a Technician visits you and services or repairs your Product or replaces component parts. You are not under any legal obligation to agree to this as a means of resolving the problem.
If a Technician finds that there is no fault or that the reason for the Product malfunction is a Voiding Action, then you may be charged a call out fee. Such fees are listed in the terms of the Extended Warranty.
In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.
Voiding Actions include:
· tampering, repair or modification of your Product by anyone or by any business unauthorised by us;
· accidental damage of the Product by any party other than someone we have authorised, such as by collision with another object;
· fair wear and tear, as would be expected in normal usage of the Product;
· environmental damage as a result of use in unsuitable environments for the Product, such as ones outside of the recommended temperature operating range or humidity levels;
· chemical and water damage, unless as a result of fault in a water cooling system we have installed; and
· unintended use, that is use outside of the manufacturer guidelines.
