Warranty
Gamertech PC’s come with a 3 year warranty as standard. This warranty covers parts and labour. Gamertechs warranty is on-site, which means that a Gamertech engineer will come to your premises and fix your PC. If components need to be replaced, they will bring advanced replacement components so that your PC has the smallest amount of downtime possible.
Gamertech also offers an upgrade to 5 year warranty which extends the labour and on-site portion of your warranty to 5 years, but not parts. Parts is always 3 years no matter which warranty you have. Costs of warranty upgrades are quoted at time of build/purchase.
Gamertech offers a lifetime service warranty with regards to only phone support and troubleshooting. This means that should your PC develop a fault past the 3 or 5 year term, we will still help you to diagnose what the problem may be.
Please see below for a summary of our warranty. Please also see our T&Cs for full details.
| Warranty name | Cost | Parts term | On-site servicing | Labour term | Phone support/troubleshooting |
|---|---|---|---|---|---|
| Gamertech 3 year warranty | Free | 3 | 3 | 3 | Lifetime |
| Gamertech 5 year warranty | £105.00 | 3 | 5 | 5 | Lifetime |
Returns
If you have an issue with your purchase, please get in touch with us and we will do our best to right the situation. In the event that your PC is faulty, we will attempt to troubleshoot the issue over the phone. If we deem that your PC has a fault, we will either send an engineer to replace the faulty component, or arrange for collection of your PC to the Gamertech offices for repair. We will then return your PC once it's repaired.
We will always try to make any bad situation right to the best of our ability, but sometimes it may mean you will be without your PC for a period of time.
